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Teams let you bring in staff, a VA, a developer or a business partner without handing over your account. You create a team, attach your stores to it, and invite members by email with their own granular permissions. Teams are included on every plan, including Free, at no extra cost. Teams are managed under Account Settings → Teams.

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How teams work

1

Create the team

A team is created and owned by one merchant account - yours. The owner attaches their own stores to it, and members then work on those shared stores.
2

Invite by email

The invitee must already have a Komerza account with that exact email address. If not, the invite fails with: “No user with that email address is registered on Komerza. Please ensure an account is created with that email before sending an invitation.” Ask them to register first - a Free account is enough - then send the invite again.
3

They accept

The invitation email contains an accept link valid for 72 hours. Members show as inactive until they accept. If the link expired, just send a new invite.

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Permissions

Each member gets their own permission set, chosen by the owner. Permissions are granular - view, create, update and delete - across the areas of the attached stores. You will see friendly names such as “Update Products”, “View Orders”, “Deliver Orders” and “Refund Orders”. Permissions cover products, orders, coupons, customers, categories, tickets, blacklist, discount dialogs, email marketing, blog, tax, subscriptions, buyer protection, webhooks, analytics and the audit log. “View Stores” is always included for members.
Be deliberate with the money-adjacent and destructive ones. Refund Orders moves real money, Deliver Orders consumes stock and issues license keys without verifying payment, and delete permissions are irreversible. Grant the minimum each person actually needs.
The same permission model backs API access, so the scopes reference is a useful companion when you are deciding what a member or an integration should be able to do.

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Who can do what

There is no ownership transfer. A team, or its stores, cannot be handed to another account through the dashboard. If a business changes hands, contact support before making any other changes.

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The audit log

The owner, and any member granted “View Audit Log”, can review what members have done on shared stores. The log filters by member email, store, method, date range, and a destructive-action flag, and lives in the dashboard’s Audit Log tab. If a member changed something they shouldn’t have: check the audit log to confirm who did what, tighten that member’s permissions or remove them from the team, then undo the change in the store.

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Common questions

The invitee must register a Komerza account with that exact email address first, then you resend the invite.
No. Inviting, removing and permission changes are owner-only.
No. Teams are included on every plan, Free included.
They are missing the permission for that action. Some features also require a related permission to be visible at all - for example the Buyer Protection page requires the store analytics view permission.

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Next steps

API Scopes

The same permission model, applied to API access.

Notifications

Store alerts reach members holding the relevant permission.