Skip to main content
Komerza can import your store data from another platform in one guided step. The migration tool currently supports Sellhub and Sellpass. Coming from anywhere else - SellAuth, Paylix, Sell.sn or another platform - contact support and we will advise on the best path.

​
What imports

Not migrated from any platform: coupons, payment gateway configuration, custom domains, balances and funds, and subscriptions. Plan to set those up on Komerza after the import.
Check your plan limit before you run the migration. An import stops at your plan’s product limit and the extras are silently skipped - Free allows 15 products, Premium 1,000, Business unlimited. This is the most common cause of “products are missing after my migration”.

​
Before you start

If you are new to Komerza, create your account at dashboard.komerza.com - signing up creates your account and your first store together, on a free yourstore.mykomerza.com URL. Confirm your email, and your account starts on the Free plan. Already have an account? You don’t need another one. Add a store from the sidebar store selector → Create New Store, within your plan’s store limit.

​
Running the migration

1

Open the Migration tab

In the dashboard, open the store selector → Store settings → Migration (“Import your store data from another platform”).
2

Pick the platform and paste your key

Select the source platform and paste that platform’s API or authorization key. The key is used for the import and is not stored permanently.
3

Choose the source store

For multi-store platforms such as Sellpass, pick which store to import from.
4

Start the migration

Click Start Migration. The import runs in the background - allow up to about two hours. You will receive a “Migration completed” email with counts of what was imported, or a “Migration failed” email.

​
How conflicts are handled

  • Duplicate product slugs are de-duplicated with -2, -3 suffixes.
  • Customers with the same email address are merged into one customer record.

​
If the migration fails

A failure is almost always the source platform rejecting the key. You will see the platform’s own reason where available, or a message like “Unable to get stores from the platform, check your authorization key or try again later”. The fix is nearly always the same: generate a brand-new API key on the source platform and run the migration again. Keys copied from old emails or notes are frequently expired or revoked.

​
After the import

Migration brings your catalogue; it does not bring your storefront or your ability to take money. Work through these:

Check your products

Confirm counts, then check delivery items and stock modes on each variant.

Connect payment methods

Gateway configuration never migrates. Nothing sells until this is done.

Build your storefront

Use the builder, or embed checkout in a site you already have.

Connect your domain

Requires the Premium plan or above.

​
When to contact support

  • A freshly generated, valid API key from the source platform still fails.
  • Imported counts look wrong even after accounting for your plan’s product limit.
  • You are migrating from a platform that isn’t listed.
  • You need data the tool doesn’t cover for your platform, such as orders or customers from Sellpass, or coupons and subscriptions from anywhere.