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To use a custom domain with your Komerza store, you must use Cloudflare DNS. Cloudflare provides the necessary proxy and DNS management features required for custom domains to work properly.
1

Sign Up for Cloudflare

If you don’t already have a Cloudflare account, create one at dash.cloudflare.com/sign-up.
2

Add Your Domain to Cloudflare

Once your account is created:
  1. Log in to your Cloudflare dashboard
  2. Click Add a Site
  3. Enter your domain name (e.g., yourstore.com)
  4. Select the Free plan (or any plan you prefer)
  5. Cloudflare will scan your existing DNS records
  6. Continue to the next step where Cloudflare will provide you with nameservers
Cloudflare will assign you two nameservers. They typically look like this:
aaron.ns.cloudflare.com
bella.ns.cloudflare.com
Your assigned nameservers will be different. Make sure to copy the exact nameservers shown in your Cloudflare dashboard.
3

Update Your Domain's Nameservers

You need to point your domain to Cloudflare’s nameservers at your domain registrar.
  1. Log in to your Namecheap account
  2. Go to Domain List in the left sidebar
  3. Click Manage next to your domain
  4. Scroll down to the Nameservers section
  5. Click the dropdown and select Custom DNS
  6. Enter your Cloudflare nameservers:
    • Nameserver 1: Your first Cloudflare nameserver (e.g., aaron.ns.cloudflare.com)
    • Nameserver 2: Your second Cloudflare nameserver (e.g., bella.ns.cloudflare.com)
  7. Click the green checkmark button to save your changes
4

Configure DNS in Cloudflare

Once your nameservers have been updated and Cloudflare shows your domain as active:
  1. Go to your domain in the Cloudflare dashboard
  2. Click DNS in the left sidebar
  3. Click Add Record
  4. Configure the record:
    • Type: CNAME
    • Name: @ (or enter a subdomain like shop if you want shop.yourstore.com)
    • Target: fallback.mykomerza.com
    • Proxy status: Proxied (orange cloud icon - this is required!)
  5. Click Save
Important: Make sure the proxy status shows the orange cloud icon (Proxied). If it shows a grey cloud (DNS only), click on it to enable proxying. The custom domain will not work without proxying enabled.
Existing DNS Records: If you have existing DNS records (like A, CNAME, or NS records) for the same name, remove them to avoid conflicts before adding the new CNAME record.
5

(Optional) Redirect www to Your Root Domain

If you want visitors to www.yourstore.com to be redirected to yourstore.com, follow these additional steps:

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Add a DNS Record for www

  1. In Cloudflare DNS settings, click Add Record
  2. Configure the record:
    • Type: A
    • Name: www
    • IPv4 address: 192.0.2.0 (this is a reserved placeholder IP)
    • Proxy status: Proxied (orange cloud)
  3. Click Save

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Create a Page Rule for the Redirect

  1. In Cloudflare, go to Rules > Page Rules
  2. Click Create Page Rule
  3. Enter the URL pattern: www.yourstore.com/*
  4. Click Add a Setting and choose:
    • Setting: Forwarding URL
    • Status code: 301 - Permanent Redirect
    • Destination URL: https://yourstore.com/$1
  5. Click Save and Deploy Page Rule
6

Wait for Propagation

DNS changes can take time to propagate across the internet.
DNS propagation typically takes 24-48 hours to complete worldwide, though it often happens much faster. During this time, some visitors may still see the old DNS settings while others see the new ones.
You can check if your DNS has propagated using tools like dnschecker.org or whatsmydns.net.

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Troubleshooting

IssueSolution
Domain not working after 48 hoursVerify the CNAME record is correct and proxy is enabled
SSL certificate errorsEnsure Cloudflare’s SSL/TLS mode is set to “Full” or “Full (Strict)“
www redirect not workingCheck that the Page Rule is active and the A record for www exists
Cloudflare shows “Pending”Your nameservers haven’t propagated yet - wait and check again